酒店到店问题解决参考翻译：
1. 对酒店安排的房间不满意
客人：Hello Sir/Madam, my room number is *** .we booked a room from *****, the room type should be standard room, is this one standard room? Could you change me to the correct one? (您好，我的房间号是***，我在*****预定了一间标准房，您给我的房间是标准间吗？请给我提供正确的房型。)
酒店：Yes（是）
如果您还是不满意：
客人：I am not satisfied with this room, it is too small / noisy / dirty. Could you please kindly change another one for me? (我对这个房间不满意，它太小/吵/脏，能否为我调换到其它房间?)
酒店：Yes, we can change a same room as your booking free. (好的，我会免费为您更换同房型的房间。) /Yes, but now the same room is not available, you can upgrade your room with $***. (好的，但是同房型已经没有房了，你可以升级房间，费用是$***)
酒店：No, we had full booked, there is no available room. (我们已经满房，无法为您更换。)
2. 对酒店安排的床型不满意
客人：Hello Sir/Madam, my room number is *** which is one double bed / 2 single beds, but I want a one double bed / 2 single beds room, could you please kindly change for me? （您好，我的房间号是***，我的房间是大床/双床，但是我想要的是大床/双床，您能否帮忙更换？）
3. 安排无烟房
Hello Sir/Madam, my room number is ****, may I get a non-smoking room? （您好，我的房间号是***，能否为我更换为无烟房？
4. 成人加床
Hello Sir/Madam,I booked one standard room with one double bed / 2 single beds, we are three adults, and would you please help me to add one extra bed? Is there any extra fee? （您好，我预订了一间大床/双床房，我们有3个成人，能够帮忙加一张床？我需要额外支付费用吗？）
5. 儿童加床
Hello Sir/Madam, I booked one standard room with twin/double beds, my child who is six needs check in together, would you please help me to add one extra bed? Is there any extra fee? （您好，我预定了一个标准间，但是我有一个6岁的孩子一起入住，能否帮忙加一张床呢？我需要额外支付费用吗？）
6. 安排高楼层
Hello Sir/Madam, I booked one standard room, may I get a higher floor room? （您好，我定了一个标准间，能否给我安排一个高楼层的房间？）
7. 安排相邻房间
Hello Sir/Madam, we booked two standard rooms. May I get two next door rooms on the same floor? （您好，我预定了2个标准间，能否帮忙安排同楼层相邻的2间房？）
8. 拐角房更换
Hello Sir/Madam, we booked one standard room, but the room which you gave to me is a corner one, would you please help me to change to a normal one? （您好，我预定了一个标准间，但是你给我的房间是一个角落间，能否帮我换到正常的房间？）
9. 晚到店办入住
Hello Sir/Madam, I booked a room of your hotel, my check-in date is ****, but I am afraid I have to check in around **:** tonight. Could you please help me to keep the room until I arrived? My last name is ***, first name is ***. Thanks！ （您好，我订了一间房，****入住。恐怕我要今天晚上**点才能抵达酒店。能否帮我保留房间直到我抵达？我的姓是****，名是***。谢谢！）
10. 物品遗失
Hello Sir/Madam, I checked in on ***, my room number is ***, unfortunately, l lost my bag in the room, Do you see it? Would you please mail it to me? My address is *******. （您好，我***号入住了你们酒店，房间号是***。我的包落在了房间里，你们有看到过吗？能否帮忙把它邮寄给我呢？我的地址是******）
11. 确认单中含早，但到店不含早餐
Hello Sir/Madam, the breakfast should be included in my booking, this is my voucher, would you please double check it in your system? （您好，我的预订中包含早餐，这是我的确认单，烦请您重新确认一下。）
12. 预订酒店接送服务
- 接机：
Hello Sir/Madam, I booked a room of your hotel. Now I want a pickup service from ***airport to your hotel. Could you please help to arrange? My check-in date is ****,check-out date is ****, my last name is ***, first name is *** (您好，我订了一间房。我想要预订接机服务，您能否帮忙安排？我****入住，****离店，我的姓是****，名是***)
- 送机/预订出租车：
Hello Sir/Madam, my room number is ***, I will check out at **:** tomorrow, would you please help me to order a taxi, I need one from hotel to ***airport. (您好，我的房间号是***，我会在明天**点离店，您能不能帮忙预订一个出租车，从酒店到***机场。)
